CUSTOM SQL ALERT - MULTIPLE NUMERIC RETURN not sending email out

Assuming you have already configured and tested the Mail Server settings (you have, right?), then check the DPA logs (Support -> Web Client Log File I think) for error messages.

Also check your Junk mail and Spam folders just in case?

If you are running the latest version, there was an SMTP issue introduced.

Here is a fix IF you are running DPA 10.2.573...

1. Navigate to <install_dir>\iwc\tomcat\webapps\iwc\WEB-INF\classes\spring\iwc-service.xml
2. Line 355 should contain following"<ref bean="gmailMailServer"/>"This line needs to be deleted.
3. Restart DPAAfter they do this changes the emails should be working again.

Is this a problem resulting from upgrading to 10.2? I just tried to send an email from the Deadlocks page for the first time and got this:

I get a more detailed (but less helpful message) when trying to send an email from the Top SQL page:

Send Email

DPA was unable to send the message due to the following error: com.confio.iwc.mail.exceptions.MailException: Error sending mail: org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1. Failed messages: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1; message exceptions (1) are: Failed message 1: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1. Check the DPA Web Client logs for more details.

Prior to 10.2 I was using the default SolarWinds SMTP (and it should still be set that way).

It very well could be - we're working on a patch, but in the mean time, save a copy of the file, make the edits and see if that gets email working again.