Assuming you have already configured and tested the Mail Server settings (you have, right?), then check the DPA logs (Support -> Web Client Log File I think) for error messages.
Also check your Junk mail and Spam folders just in case?
If you are running the latest version, there was an SMTP issue introduced.
Here is a fix IF you are running DPA 10.2.573...
- Navigate to <install_dir>\iwc\tomcat\webapps\iwc\WEB-INF\classes\spring\iwc-service.xml
- Line 355 should contain following"<ref bean="gmailMailServer"/>"This line needs to be deleted.
- Restart DPAAfter they do this changes the emails should be working again.
Is this a problem resulting from upgrading to 10.2? I just tried to send an email from the Deadlocks page for the first time and got this:
Send EmailAn error occurred trying to send the message.This could be caused by an SMTP configuration problem. Open
file and update the mail server information.
I get a more detailed (but less helpful message) when trying to send an email from the Top SQL page:
DPA was unable to send the message due to the following error: com.confio.iwc.mail.exceptions.MailException: Error sending mail: org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1. Failed messages: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1; message exceptions (1) are: Failed message 1: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1. Check the DPA Web Client logs for more details.
Prior to 10.2 I was using the default SolarWinds SMTP (and it should still be set that way).
It very well could be - we're working on a patch, but in the mean time, save a copy of the file, make the edits and see if that gets email working again.