1 Reply Latest reply on Oct 21, 2016 9:29 AM by ipaulo

    Preventing CC'd Tickets

    pebcakproblemsolver

      Our WHD is set up to only allow emailed tickets. However, our users love to CC the ticket system in an email or CC other departments when creating tickets.
      So of course it starts a huge discussion, creating tens of tickets.
      Anyone have any good ideas on how to prevent this? User training for the web interface is a non-option.