1 Reply Latest reply on Mar 24, 2017 9:17 AM by nowell

    Dashboard is blank

    wmorrill

      Installed, setup several systems with WMI polling and nothing shows.

      No errors, but the dash board is completely blank.

      Uninstall / Reinstalled. Even tried monitoring localhost with local admin.

      Local Win 10 x64, polling a variety of 2012, 2008, Win 8.1 and Win10 machines.

      Any suggestions?

        • Re: Dashboard is blank
          nowell

          I am having the same issue, but mine will also crash if I put my mouse over the tray icon after I get the blank screen. I am getting a .NET error in event viewer also. This is on a Windows 10 Pro 64-bit PC. I did a clean boot with all non-Microsoft services disabled and all non-Microsoft programs disabled at boot. That made no change. I also booted into safe mode with networking with no change.

          It was when I booted into safe mode (without networking) that something changed. I could then see the dashboard, but of course I could not connect to a server. So I was thinking a network-related .NET service or my NIC driver. I installed a new NIC just to see and that did not help.

          So it may be related to an update in Windows, too, but I haven't tried to remove any recent ones and I just now installed Server Health Monitor on this PC for the first time. I ran the .NET verifier that you can find on the web and it checked out.

           

          blank.png

           

          Here are the errors that only pop up if I put my mouse over the tray icon:

           

          errors.png

           

          Errors in event viewer. The first one that happens is the .NET error and then the Server Health Monitor crash error:

           

          Log Name:      Application

          Source:        .NET Runtime

          Date:          3/24/2017 9:32:43 AM

          Event ID:      1026

          Task Category: None

          Level:         Error

          Keywords:      Classic

          User:          N/A

          Computer:      MyComputer

          Description:

          Application: ServerHealthMonitor.exe

          Framework Version: v4.0.30319

          Description: The process was terminated due to an unhandled exception.

          Exception Info: System.NullReferenceException

             at AntMan.Controls.Views.Dashboard.DashboardControl.<NotifyCriticalNodeDetails>b__2(AntMan.DataLayer.Models.ServerStatusDetail)

             at System.Linq.Enumerable+WhereSelectListIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()

             at System.Linq.Enumerable.Any[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)

             at AntMan.Controls.Views.Dashboard.DashboardControl.NotifyCriticalNodeDetails()

             at AntMan.MainWindow.CtrlAlertNotification_TrayMouseMove(System.Object, System.Windows.RoutedEventArgs)

             at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

             at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

             at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

             at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs)

             at AntMan.NotifyIcon.Helpers.RoutedEventHelper.RaiseEvent(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

             at AntMan.NotifyIcon.TaskbarIcon.RaiseTrayMouseMoveEvent(System.Windows.DependencyObject)

             at AntMan.NotifyIcon.TaskbarIcon.OnMouseEvent(AntMan.Win32Interop.MouseEvent)

             at AntMan.Win32Interop.WindowMessageSink.ProcessWindowMessage(UInt32, UInt32, UInt32)

             at AntMan.Win32Interop.WindowMessageSink.OnWindowMessageReceived(IntPtr, UInt32, UInt32, UInt32)

           

          Log Name:      Application

          Source:        Application Error

          Date:          3/24/2017 9:32:44 AM

          Event ID:      1000

          Task Category: (100)

          Level:         Error

          Keywords:      Classic

          User:          N/A

          Computer:      MyComputer

          Description:

          Faulting application name: ServerHealthMonitor.exe, version: 1.0.0.333, time stamp: 0x562f3bc4

          Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

          Exception code: 0xc0000005

          Fault offset: 0x11a982a0

          Faulting process id: 0x2a44

          Faulting application start time: 0x01d2a4a2d62d7a63

          Faulting application path: C:\Program Files (x86)\SolarWinds\ServerHealthMonitorTool\ServerHealthMonitor.exe

          Faulting module path: unknown

          Report Id: ab80dc0f-7b31-4a6e-825a-8659b5e69f62

          Faulting package full name:

          Faulting package-relative application ID:

           

           

          If I figure anything out, I will surely post the results. Is anyone else starting to now have this problem again?