0 Replies Latest reply on Aug 2, 2016 4:28 AM by nrayman

    How do I get the summary of Alert Central alerts to ignore hyperlinks in the original email?

    nrayman

      Hi there,

       

      I have an email alert configured to come into Alert Central from New Relic. It is configured to display the summary as the following text from the email:

      FUN - DEV - Feature Unlock - Unavailable

      Check Failure

      Monitor failed for location London, England, UK

       

      Unfortunately Alert Central is detecting that the 1st bit of text is a hyperlink, and so including this in the summary:

      FUN - DEV - Feature Unlock - Unavailable (https://synthetics.newrelic.com/accounts/818645/monitors/395c4faa-5771-4570-8c5d-3dd9760929a5/results/ee4a29ab-1613-4505-a0ae-ece8060d1160)Check Failure (https://alerts.newrelic.com/accounts/818645/policies/101)Monitor failed for location London, England, UK

       

      new_relic.png

       

      This means that the important information for us, the location, cannot be seen in the summary. When i do the test and paste in the plain text, it works fine.

       

      How do i resolve this? Many thanks.