3 Replies Latest reply on Aug 1, 2016 9:26 AM by bkyle

    Connect failed:(-32534) Disconnect : Protocol error

    shaym1

      Hi,

       

      I'm trying to run commands on Redback.router but i get this error :

       

      Connect failed:(-32534) Disconnect : Protocol error

       

      I use SSH2 Method and when i click Telnet/SSH from the device, it open the connection corectly with Secure-CRT (with SSH2..)

       

      I'm running 3.10 version of the cattools.

       

      do you know what could be the problem ?

       

      thanks

        • Re: Connect failed:(-32534) Disconnect : Protocol error
          bkyle

          Use the CatTools File menu to select the "Enable capture mode" option.  This will create a capture file in the Cattools3\debug folder.  This will show you all communication between CatTools and your device.  After your troubleshooting is done, don't forget to disable capture mode.

            • Re: Connect failed:(-32534) Disconnect : Protocol error
              shaym1

              Hi,

               

              I tried to enable the capture mode,

              but the debug file that was created didn't give me any clue for the error problem.

               

              here is the output of the debug file:

               

              <NEWSESSION CatTools 3.10.0 31/07/2016 09:08:31>
              <PROTOCOL=SSH2>
              <DEVICE TYPE=Redback.Router.General>
              <ACTIVITY TYPE=Device.CLI.Send commands>
              <ACTIVITY SCRIPT=C:\Program Files\CatTools3\Scripts\Client.Device.CLI.Send commands.txt>
              <USERS NAME FOR DEVICE=RB67>
              <C Err=Disconnect: Protocol error. 09:08:32>
              <D 09:08:32>
              <SCRIPT VALUES>
              <HOSTNAME="">
              <PROMPT VTY="">
              <PROMPT ENABLE="">
              <PROMPT CONFIG="">

              <C Err=Disconnect: Protocol error. 09:08:33>
              <D 09:08:33>
              <SCRIPT VALUES>
              <HOSTNAME="">
              <PROMPT VTY="">
              <PROMPT ENABLE="">
              <PROMPT CONFIG="">

              <C Err=Disconnect: Protocol error. 09:08:34>
              <D 09:08:34>
              <SCRIPT VALUES>
              <HOSTNAME="">
              <PROMPT VTY="">
              <PROMPT ENABLE="">
              <PROMPT CONFIG="">

            • Re: Connect failed:(-32534) Disconnect : Protocol error
              bkyle

              Please open a case with us.  Support should have a connection analyzer tool that can be used to determine the exact connection method.