2 Replies Latest reply on Jul 29, 2016 3:48 AM by danimax

    Ticket not Auto Assigning




      I have a Web Help Desk Environment.

      I have created some tech and some clients.

      For example, i have a network tech group and it is assigned to a Router Request Type.

      I enable A-Level tech as the option for Auto Assign ticket.


      But if a client create a ticket with this request type of Router, Web Help Desk is not routing the ticket to any tech.

      Despite the fact that there are like 3 techs in that tech group.


      Any Help or Suggestion will be appreciated