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Web Help Desk (WHD)

Forum Ticket not Auto Assigning

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Ticket not Auto Assigning

danimax over 7 years ago

Hi,

I have a Web Help Desk Environment.

I have created some tech and some clients.

For example, i have a network tech group and it is assigned to a Router Request Type.

I enable A-Level tech as the option for Auto Assign ticket.

But if a client create a ticket with this request type of Router, Web Help Desk is not routing the ticket to any tech.

Despite the fact that there are like 3 techs in that tech group.

Any Help or Suggestion will be appreciated

0 typhoon87 over 7 years ago

In Setup --> Techs --> Tech Groups --> "Name of your tech group" --> Tech Group Levels --> Auto assign tickets to
What is that set to. Are you sure you have techs in that group and level?
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0 danimax over 7 years ago in reply to typhoon87

It is set to : A Level Tech.
There are three techs in that level.
Four Techs in that group.
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