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Ubiquiti Device.ConnectivityTest.Login connection refused by remote host

irishmlgnywled over 7 years ago

I am currently trying to set up KiwiCatTools to take a Device.Backup.Running Config of my current Microwave Links which are NanoBridge M5, I have CatTools working for Dell /Cisco and HP Switches.

Following the advice in this discussion Re: Automate backup of config from Ubiquiti NanoBridge M5 (DD-WRT) , I set the devices as Linux.RedHat.Bash and have double checked all usernames and passwords are correct and have also added the prompt fields that appear when using SSH to access the links.

Can ping all devices from CatTools but Device.ConnectivityTest.Login always fails.

Firmware on nanobridges is XM.v5.6.7.

Cattools 3.11 (enterprise)

Any help would be appreciated. Thanks in advance.

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0 bkyle over 7 years ago

Can you enable capture mode (File\Enable capture mode)? Look in the \CatTools3\Debug folder for the capture file. Please remove any sensitive information, and post the contents of the file.
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0 irishmlgnywled over 7 years ago in reply to bkyle

Hello bkyle,
Thank you for the reply please find below the debug file. However it states that i have not entered the prompts but will attach screenshot of the aforementioned.
<NEWSESSION CatTools 3.11.0 25/07/2016 09:21:38>
<PROTOCOL=Telnet>
<DEVICE TYPE=Linux.RedHat.Bash>
<ACTIVITY TYPE=Device.ConnectivityTest.Login>
<ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.ConnectivityTest.Login.txt>
<USERS NAME FOR DEVICE=ML-M-000002>
<C Err=The requested connection has been refused by the remote host. 09:21:39>
<D 09:21:39>
<SCRIPT VALUES>
<HOSTNAME="">
<PROMPT VTY="">
<PROMPT ENABLE="">
<PROMPT CONFIG="">
<C Err=The requested connection has been refused by the remote host. 09:21:40>
<D 09:21:40>
<SCRIPT VALUES>
<HOSTNAME="">
<PROMPT VTY="">
<PROMPT ENABLE="">
<PROMPT CONFIG="">
<C Err=The requested connection has been refused by the remote host. 09:21:41>
<D 09:21:41>
<SCRIPT VALUES>
<HOSTNAME="">
<PROMPT VTY="">
<PROMPT ENABLE="">
<PROMPT CONFIG="">
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0 bkyle over 7 years ago

Are you connection via telnet or ssh? Is ssh, which type are you using?
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0 irishmlgnywled over 7 years ago in reply to bkyle

Hi Bkyle,
On the Device Info tab for the Ubiquiti Device, in connection method I was using telnet (my bad).
Following your advice I tried connecting via SSH1 and then SSH2.
I now have the Device.ConnectivityTest.Login working and the Device.Backup.Running Config operating successfully.
I thank you for your help.
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