I'm using STM 5.7.1 and have a problem with collecting data from SVC 22.214.171.124.
I know that there is an issue with this SVC version so I have an dedicated agent for collecting the data with jre Version 1.8 already running.
I can remember that you have to change default settings in the "configure device"
Who knows what to change?
Good luck !
I was so upset with issues collecting data on the SVC (screwed after each SVC upgrade for exemple) I finally use Orion module to poll SVC data.
I keep STM just for polling VM details. and it does cost a lot in RAM for the STM agents.