We recently received a request to add some more information to our departments. I started to look at using department custom fields. Thinking this would work the same as ticket custom fields, I was expecting a dialog to relate the custom field to one or more existing departments. I did not get or see that step. Am I missing something about how department custom fields work? I checked the Admin guide, nothing. Thanks for any advice or help !
Found the answer. Department custom fields are applied / visible to all departments. I was thinking I could assign a custom field to one department but not all. Not the way it works. All or none.