3 Replies Latest reply on Sep 28, 2016 3:57 PM by michael_corkery@ca3.uscourts.gov

    Anyone experiencing their clients becoming automatically inactive?

    kbucklandreisner

      This seems to be happening when WHD syncs with our AD/LDAP. SW says there is a bug on their end, causing our clients to turn inactive. While we can manually turn them back to active, this is problematic, to say the least! Even more disturbing is the fact that this sync does not pick up all the records of clients in our AD but does this in a manner which is inconsistent sync to sync so some days we can search our LDAP and find people and other days search the LDAP and can't find the same people.

       

      Anyone else having this issue? SW has escalated this ticket to look into this bug, but they said they have no documentation of anyone else having this problem.