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Web Help Desk (WHD)

Forum Web Help Desk and Internet Explorer

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Web Help Desk and Internet Explorer

confire over 7 years ago

Recently our users of the Web Help Desk version 12.3.0 are no longer able to open the app through any versions of Internet Explorer. It opens fine with Firefox and Chrome. DNS settings are confirmed working and good. Any suggestions or help is much appreciated.

Thank You

0 mfrick over 7 years ago

Hi there, We have WHD 12.3 also and use IE 11 to open the APP. I don't have any suggestions per se but I can confirm that those two versions do work without any issue. I would start to look at some third party application that is causing interference between the two. Have there been any changes in the IE settings? Have you tried to open it from a fresh install of windows? It could also be something within group policy. Please provide a screenshot of what happens when you try to open it.
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0 typhoon87 over 7 years ago

We are on 12.4 and have no issues with IE 10 or 11.
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0 i_like_eggs over 7 years ago

Yo,
here are a couple of links that have some valid resolutuons
Error: Invalid server response - Unable to log in WHD VA in IE 10 - SolarWinds Worldwide, LLC. Help and Support
and
EOC and Internet Explorer 11 incompatibility issue - SolarWinds Worldwide, LLC. Help and Support
also have any changes been made to group policy i know that sites can be added to compatabity view via the GPO if it was removed this could be the reason
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