8 Replies Latest reply on Jun 29, 2016 9:48 AM by jonwoods81

    General HP Switch Setup Help

    jonwoods81

      Good afternoon,

       

      I just grabbed the latest version of Cattools (3.11) and I'm trying to setup a few devices but I'm having some trouble.

       

      The first device is a HP4204v1 (J8770A) which states it failed to determine hostname - no CR or LF

       

      The second is HP A5120-48G-POE

      I step through both device connections through putty and tr to mirror the prompts as best I can through the variations but no success on either one.

       

      Any help for a newbie is appreciated.

       

       

      Thanks,

        • Re: General HP Switch Setup Help
          bkyle

          Jon,

           

          You cab enable capture mode to see communication between CatTools and your device:

           

          a. Use the CatTools File menu to select the "Enable capture mode" option.

          b. Run the activity you are having trouble with. This should create a debug file in the \CatTools3\Debug folder.

          c. Remember to deselect the "enable capture mode" option again.

            • Re: General HP Switch Setup Help
              jonwoods81

              <NEWSESSION CatTools 3.11.0 6/27/2016 1:35:08 PM>

              <PROTOCOL=SSH2>

              <DEVICE TYPE=HP.Switch.Others>

              <ACTIVITY TYPE=Device.Backup.Running Config>

              <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>

              <USERS NAME FOR DEVICE=HP Switch Others 1>

              <C OK 1:35:10 PM>

              <R-1:35:10 PM>[13][10]******************************************************************************[13][10]* Copyright (c) 2010-2015 Hewlett-Packard Development Company, L.P.          *[13][10]* Without the owner's prior written consent,                                 *[13][10]* no decompiling or reverse-engineering shall be allowed.                    *[13][10]******************************************************************************[13][10][13][10]<HQ-POESW1>

              <W-1:35:10 PM>[13]

              <R-1:35:10 PM>[13][10]<HQ-POESW1>

              <W-1:35:10 PM>screen-length disable

              <R-1:35:10 PM>s

              <R-1:35:10 PM>creen-length disable

              <W-1:35:10 PM>[13]

              <R-1:35:10 PM>[13][10]% Screen-length configuration is disabled for current user.

              <R-1:35:10 PM>[13][10]<HQ-POESW1>

              <W-1:35:10 PM>[13]

              <R-1:35:10 PM>[13][10]<HQ-POESW1>

              <W-1:35:10 PM>system-view

              <R-1:35:11 PM>s

              <R-1:35:11 PM>ystem-view

              <W-1:35:11 PM>[13]

              <R-1:35:11 PM>[13][10]System View: return to User View with Ctrl+Z.

              <R-1:35:11 PM>[13][10][HQ-POESW1]

               

              ================================================================================

              WFMDRetVal=1 Waiting for: "<HQ-POESW1]"

              WFMDRetVal=2 Waiting for: "<HQ-POESW1>"

              WFMDRetVal=3 Waiting for: "Password"

              WFMDRetVal=4 Waiting for: "login as:"

              WFMDRetVal=5 Waiting for: "[y/n]"

              WFMDRetVal=6 Waiting for: "[Y/N]"

              WFMDBuffer="[13][10]system view: return to user view with ctrl+z.[13][10][hq-poesw1]"

              ================================================================================

            • Re: General HP Switch Setup Help
              bkyle

              The issue is System View: return to User View with Ctrl+Z.  Please see this link:

               

              https://thwack.solarwinds.com/docs/DOC-187351

               

              Instead of "CR" try "CTRL-Z"  without the quotes.

                • Re: General HP Switch Setup Help
                  jonwoods81

                  No change:

                   

                   

                  <NEWSESSION CatTools 3.11.0 6/27/2016 2:32:59 PM>

                  <PROTOCOL=SSH2>

                  <DEVICE TYPE=HP.Switch.Others>

                  <ACTIVITY TYPE=Device.Backup.Running Config>

                  <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>

                  <USERS NAME FOR DEVICE=HP Switch Others 1>

                  <C OK 2:33:01 PM>

                  <R-2:33:01 PM>[13][10]******************************************************************************[13][10]* Copyright (c) 2010-2015 Hewlett-Packard Development Company, L.P.          *[13][10]* Without the owner's prior written consent,                                 *[13][10]* no decompiling or reverse-engineering shall be allowed.                    *[13][10]******************************************************************************[13][10][13][10]<HQ-POESW1>

                  <W-2:33:01 PM>[26]

                  <R-2:33:01 PM>[13][10]<HQ-POESW1>

                  <W-2:33:01 PM>[13]

                  <R-2:33:02 PM>[13][10]<HQ-POESW1>

                  <W-2:33:02 PM>screen-length disable

                  <R-2:33:02 PM>s

                  <R-2:33:02 PM>creen-length disable

                  <W-2:33:02 PM>[13]

                  <R-2:33:02 PM>[13][10]% Screen-length configuration is disabled for current user.

                  <R-2:33:02 PM>[13][10]<HQ-POESW1>

                  <W-2:33:02 PM>[13]

                  <R-2:33:02 PM>[13][10]<HQ-POESW1>

                  <W-2:33:02 PM>system-view

                  <R-2:33:02 PM>s

                  <R-2:33:02 PM>ystem-view

                  <W-2:33:02 PM>[13]

                  <R-2:33:02 PM>[13][10]System View: return to User View with Ctrl+Z.

                  <R-2:33:02 PM>[13][10][HQ-POESW1]

                   

                  ================================================================================

                  WFMDRetVal=1 Waiting for: "<HQ-POESW1]"

                  WFMDRetVal=2 Waiting for: "<HQ-POESW1>"

                  WFMDRetVal=3 Waiting for: "Password"

                  WFMDRetVal=4 Waiting for: "login as:"

                  WFMDRetVal=5 Waiting for: "[y/n]"

                  WFMDRetVal=6 Waiting for: "[Y/N]"

                  WFMDBuffer="[13][10]system view: return to user view with ctrl+z.[13][10][hq-poesw1]"

                  ================================================================================

                • Re: General HP Switch Setup Help
                  jonwoods81

                  Can not get any help from SolarWinds so I'm going to consider this dead and not proceed with the purchase of Cattools.

                  • Re: General HP Switch Setup Help
                    bkyle

                    Jon,

                     

                    Since this appears to be an urgent matter, I would recommend contacting your sales person, so they can put you in touch with a sales engineer.