8 Replies Latest reply on Feb 15, 2017 11:05 AM by singlebuoy

    Network Atlas Stuck/Hung..... waiting for connection

    CourtesyIT

       

      This is the error I am getting while trying to use Network Atlas after 30 seconds.  Has anyone else seen this issue? 

        • Re: Network Atlas Stuck/Hung..... waiting for connection
          bennyp

          I currently have the same exact issue in our environment. We are running NPM 12.

           

          Log associated with opening Network Atlas. Whenever it shows the "Operation in progress, waiting for a connection..." window there is nothing that is logged. Did this same process on a different NPM 12 server and had the same exact log result with no issue.

           

          Log pulled from C:\ProgramData\SolarWinds\NetworkAtlas

           

          2016-06-22 10:11:56,338 [1] WARN  NetworkAtlas - Starting Network Atlas version 1.15.0.287

          2016-06-22 10:12:01,635 [6] INFO  MapEngine - Map MapEngine started.

          2016-06-22 10:12:01,635 [6] INFO  MapEngine - using WindowsCredential with username **my username**

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - Custom properties: 16

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Comments

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: NodeID

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Brand_Name

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: City

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Comments

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Country

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: DecommissionedOn

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Department

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: DeviceType

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: DocumentLink

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: NetFlowDestination

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Network

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Owner

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Primary_Application

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Region

          2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Site_Code

          2016-06-22 10:12:03,760 [8] INFO  MapEngine - Reading top level entities

          2016-06-22 10:12:03,853 [8] INFO  MapEngine - Get Available Maps Execution time: 00:00:00.0985144

          2016-06-22 10:12:04,150 [8] INFO  MapEngine - Query Top Entities Execution time: 00:00:00.2957487

          2016-06-22 10:12:04,150 [8] INFO  MapEngine - Fill Top Entities Execution time: 00:00:00.0002676

          2016-06-22 10:12:04,150 [8] INFO  MapEngine - Evaluate Map Statuses

          2016-06-22 10:12:04,291 [8] INFO  MapEngine - Done Evaluate Map Statuses. Execution time: 00:00:00.1360192

          2016-06-22 10:12:04,291 [8] INFO  MapEngine - Starting background read of all entities

          2016-06-22 10:12:04,291 [Entity Reader] INFO  MapEngine - Starting background read of all entities

          2016-06-22 10:12:04,306 [Entity Reader] INFO  MapEngine - Background Entity Read Start.

          2016-06-22 10:12:04,760 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Applicationss\Applications.gif

          2016-06-22 10:12:04,775 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Applicationss\notfoundicon.gif

          2016-06-22 10:12:04,791 [6] WARN  MapEngine - Cannot find icon image on path: Maps\EndpointServicess\EndpointServices.gif

          2016-06-22 10:12:04,791 [6] WARN  MapEngine - Cannot find icon image on path: Maps\EndpointServicess\notfoundicon.gif

          2016-06-22 10:12:04,807 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Agentss\Agents.gif

          2016-06-22 10:12:04,807 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Agentss\notfoundicon.gif

          2016-06-22 10:12:04,822 [6] WARN  MapEngine - Cannot find icon image on path: Maps\StorageArrayss\StorageArrays.gif

          2016-06-22 10:12:04,822 [6] WARN  MapEngine - Cannot find icon image on path: Maps\StorageArrayss\notfoundicon.gif

          2016-06-22 10:12:07,244 [Main Window UI thread] INFO  NetworkAtlas - 13 maps are available for selection in welcome dialog.

          2016-06-22 10:12:20,744 [Main Window UI thread] INFO  NetworkAtlas - 13 maps are available for selection in welcome dialog.

          • Re: Network Atlas Stuck/Hung..... waiting for connection
            dclick

            I am getting it as well

             

            .I opened a ticket (support case #1007389,) since we don't seem to have any response in the community as of yet.

            • Re: Network Atlas Stuck/Hung..... waiting for connection
              mesverrum

              In my case I ended up rebooting the server and it started working again afterward.  Not sure if I had done something previously that helped but when in doubt, give it a reboot?

              • Re: Network Atlas Stuck/Hung..... waiting for connection
                singlebuoy

                This is happening on a remote server but not on the server itself for me.