Network Atlas Stuck/Hung..... waiting for connection

I currently have the same exact issue in our environment. We are running NPM 12.

Log associated with opening Network Atlas. Whenever it shows the "Operation in progress, waiting for a connection..." window there is nothing that is logged. Did this same process on a different NPM 12 server and had the same exact log result with no issue.

Log pulled from C:\ProgramData\SolarWinds\NetworkAtlas

2016-06-22 10:11:56,338 [1] WARN  NetworkAtlas - Starting Network Atlas version 1.15.0.287

2016-06-22 10:12:01,635 [6] INFO  MapEngine - Map MapEngine started.

2016-06-22 10:12:01,635 [6] INFO  MapEngine - using WindowsCredential with username **my username**

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - Custom properties: 16

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Comments

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: NodeID

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Brand_Name

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: City

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Comments

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Country

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: DecommissionedOn

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Department

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: DeviceType

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: DocumentLink

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: NetFlowDestination

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Network

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Owner

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Primary_Application

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Region

2016-06-22 10:12:03,728 [8] INFO  NetworkAtlas - property: Site_Code

2016-06-22 10:12:03,760 [8] INFO  MapEngine - Reading top level entities

2016-06-22 10:12:03,853 [8] INFO  MapEngine - Get Available Maps Execution time: 00:00:00.0985144

2016-06-22 10:12:04,150 [8] INFO  MapEngine - Query Top Entities Execution time: 00:00:00.2957487

2016-06-22 10:12:04,150 [8] INFO  MapEngine - Fill Top Entities Execution time: 00:00:00.0002676

2016-06-22 10:12:04,150 [8] INFO  MapEngine - Evaluate Map Statuses

2016-06-22 10:12:04,291 [8] INFO  MapEngine - Done Evaluate Map Statuses. Execution time: 00:00:00.1360192

2016-06-22 10:12:04,291 [8] INFO  MapEngine - Starting background read of all entities

2016-06-22 10:12:04,291 [Entity Reader] INFO  MapEngine - Starting background read of all entities

2016-06-22 10:12:04,306 [Entity Reader] INFO  MapEngine - Background Entity Read Start.

2016-06-22 10:12:04,760 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Applicationss\Applications.gif

2016-06-22 10:12:04,775 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Applicationss\notfoundicon.gif

2016-06-22 10:12:04,791 [6] WARN  MapEngine - Cannot find icon image on path: Maps\EndpointServicess\EndpointServices.gif

2016-06-22 10:12:04,791 [6] WARN  MapEngine - Cannot find icon image on path: Maps\EndpointServicess\notfoundicon.gif

2016-06-22 10:12:04,807 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Agentss\Agents.gif

2016-06-22 10:12:04,807 [6] WARN  MapEngine - Cannot find icon image on path: Maps\Agentss\notfoundicon.gif

2016-06-22 10:12:04,822 [6] WARN  MapEngine - Cannot find icon image on path: Maps\StorageArrayss\StorageArrays.gif

2016-06-22 10:12:04,822 [6] WARN  MapEngine - Cannot find icon image on path: Maps\StorageArrayss\notfoundicon.gif

2016-06-22 10:12:07,244 [Main Window UI thread] INFO  NetworkAtlas - 13 maps are available for selection in welcome dialog.

2016-06-22 10:12:20,744 [Main Window UI thread] INFO  NetworkAtlas - 13 maps are available for selection in welcome dialog.

Fancy seeing your here Ben, I'm also getting this issue with a client site running NPM 12

I am getting it as well

.I opened a ticket (support case #1007389,) since we don't seem to have any response in the community as of yet.

In my case I ended up rebooting the server and it started working again afterward.  Not sure if I had done something previously that helped but when in doubt, give it a reboot?

We reinstalled Network Atlas and also rebooted the server which didnt work.

Also tried the local Orion admin account with no success.

We ended up finding a Interface that was at a polling interval of 0. When clicking on this interface within the UI there was an information service error.

Running this query within DB manager identified the interface and interface ID

SELECT TOP 10 InterfaceID, nodeid, InterfaceName, PollInterval

FROM [dbo].[Interfaces]

where pollinterval =0

After removing the interface via Manage Nodes the Network Atlas started working correctly.

That worked perfectly, cheers!

Say what now?

This is happening on a remote server but not on the server itself for me.