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Prevent submitter from voting

bellsworth over 7 years ago

Hi,

Pretty new to Web Help Desk so forgive me. We are currently running 12.3.0 if that becomes relevant.

I'll give an example scenario below:

CAB approvers = Person A, Person B, Person C

Minimum approvers = 1

If Person A submits a ticket that requires this approval process, is it possible to prevent them from voting on their own ticket to get it approved?

0 rodegard over 7 years ago

I have not found a way to prevent Person A from voting on their own ticket. We have a checklist for CAB members which includes checking who is submitting the ticket and if they are a member of the approval CAB. Works Ok for us since we are a small shop.
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