0 Replies Latest reply on Jun 14, 2016 4:45 PM by sankeyj

    Generic Critical Trap for IBM 840 Flash

    sankeyj

      Can anyone tell me what the following trap error means?

       

      Desc: Generic Critical Trap

      Details: identifierType = 0

      identifier = 16 moduleName = mod.sys.smis.Smis message = Both sercure/unsecure WBEMClient connection failed:  Unable to connect

      Source: Tek Tools

       

      We are currently unable to monitor our IBM 840 Flash systems.  A couple months ago we had limited monitoring capability, but it suddenly stopped.  I believe it's due to a change the SAN administrator made, but I can't confirm it.  I no longer get a response from the provider when I "diagnose problem".


      I have verified the firewall ports are open on both the Windows server and the network firewall.

       

      Currently running SRM 6.2.

       

      Thank you,

      Jan