Acknowledgement Emails - Creating a ticket

perhaps you can look at escalation and have the criteria be ack'd.  I haven't played with escalations...so not sure if it gives you another set of trigger criteria...?

how are you with SQL?  or do you have a DBA at your disposal?

I can think of a few ways to do this, but fairly complex if the above doesn't pan out...feel free to PM me

can you provide more detail on the process you are trying to accomplish?  i.e. does it matter if the alert resets before ack'd? 

Im not good with SQL but i can probably get help.

This is my thought:

When i acknowledge an alert of a node going down, i want an email to be sent out to my help desk wiht the information of the node that has gone down. this is basically what i need ot do.

I assume there is a reason you are not just sending the email to them when it alerts you...

so you don't want the info/email to go out to your helpdesk when the original alert triggers, only after you ack the alert....hmmm.  I'd look at escalation  as an option.

the only other way I can think to accomplish this automatically is perhaps using a trigger on the DB Table, but that can cause performance hits and is not ideal.

What do you mean by escalation?

Also -

Because of the way our environment is, i cannot configure a ticket to be opened for everytime a site goes down.

go into your alert that gets triggered and into trigger actions -> towards the bottom, there will be an escalation button...what version are you running?

NPM 11.5

Let me check that