2 Replies Latest reply on Jan 16, 2017 6:06 PM by kellytice

    Custom Note Fields?


      Love the custom fields functionality, but as far as I can tell it only exists at ticket level.


      My team log work time against each note, but I would another field to mark billable time against each note.


      Is this possible?

        • Re: Custom Note Fields?

          Bump. Any thoughts?

            • Re: Custom Note Fields?

              It would still be through Notes and the time entered there.   You can create custom billing rates yourself - so you could have one that is $0.00   and another that is $50/hr   etc....


              Another option would be to create your own Ticket Custom Field of a Currency type ... so you could make that required (or not) for Techs that work on a ticket.   The problem with this approach is that the data would be searchable but not Report-able using the Reports section.


              billing rate.png