1 Reply Latest reply on Oct 19, 2018 2:26 PM by kricker@macarthurco.com

    Custom Fields for Ticket causing issues

    tspwayne

      When a ticket is created and the request type is chosen the custom fields appear which is good, however if you start typing in the Request Detail field and then think oh dear I got the wrong Request Type the Custom fields do not disappear when the request type is changed anymore

       

      Any ideas why?