2 Replies Latest reply on Jun 23, 2016 5:35 AM by abello

    The Web Help Desk service was launched, but failed to start.

    vibhus398

      Hi All,

       

      I am new to solarwinds tool and just finished installing Web Help Desk. However Web Help Desk in not starting and I am getting below error in log file:

       

      ERROR  | wrapper  | 2016/05/30 12:19:05 | JVM exited while loading the application.

      ERROR  | wrapper  | 2016/05/30 12:19:09 | JVM exited while loading the application.

      ERROR  | wrapper  | 2016/05/30 12:19:13 | JVM exited while loading the application.

      ERROR  | wrapper  | 2016/05/30 12:19:18 | JVM exited while loading the application.

      ERROR  | wrapper  | 2016/05/30 12:19:22 | JVM exited while loading the application.

      FATAL  | wrapper  | 2016/05/30 12:19:22 | There were 5 failed launches in a row, each lasting less than 300 seconds.  Giving up.

       

      I am sure that I missed some Java related configuration, can anyone suggest on this.

       

      Thanks & regards

      Vaibhav K Singh