8 Replies Latest reply on May 25, 2016 3:12 PM by kwashington

    Client to choose asset during ticket creation

    kwashington

      We have been using WHD for about a year and a half, but just started using the asset portion of it.  I feel like I'm missing something here....how can I add a field to the client creation screen so they can choose the asset their ticket is about?  Can it default to a list of assets they are assigned to, or a list in their location?  I thought this would be a field I could just turn on but so far I haven't been able to figure it out.

       

      Might be worth noting we'll have some clients that have assigned assets, but some may not.  So we can't really make it required.