1 Reply Latest reply on May 25, 2016 1:58 PM by it@cristoreybalt.org

    Trigger for email to be sent out

    tspwayne

      I am trying to work with action rules, but can not get one to work. It may be that it needs setting up in a different way, but it is just not working.

       

      I have some custom fields

       

      Date of Change: [date]

      Thing to Change: [add]

      Ticket Request: [remove]

       

      What I want to do is ping an email if [add] is TRUE and [remove] is TRUE and [date] is today, without having to actually update the ticket for the rule to work. So in theory you create ticket but it holds the rule until the correct date comes up without having to go into the ticket and update it

       

      Is this possible first, if so how?