1 Reply Latest reply on May 27, 2016 8:18 AM by rodegard

    New ticket creation under tech account

    ddprice

      When creating a new ticket under a tech/admin account, how do you have under ticket details, recipients; client, and tech checked automatically.

        • Re: New ticket creation under tech account
          rodegard

          There is a setting under the Tech Group that sets the default check boxes for client, tech, level tech and group manager.  Under Setup go to Tech Groups, then select Tech Group Levels.  Click on the Level you want to change (we only use Level 1).  Under the section Default Selected E-Mail Recipients, check the boxes that you want to have checked when the ticket is created.  Note that the defaults are not set on a ticket until this Tech Group is selected on the ticket.