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I've had to resolve this before for people, the default setup only waits 10 seconds for the page to load before generating the screenshot it uses to make the pdf. Open a ticket with support and they can walk you through it, but in your main orion folder there is an exporttopdf.exe.config file with a "conversiondelay" setting you can adjust. You also have to adjust the same settings in the solarwinds.orion.core.businesslayer.dll.config file. We were told not to extend it past 1 minute but I didn't experiment to see what happens if you do.
I think from the last time i dealt with this you have to restart services after editing the file as well.
Loop1 Systems: SolarWinds Training and Professional Services
<!-- Some settings from appSettings/userSettings were moved to Centralized Settings https://cp.solarwinds.com/display/OrionPlatformRD/Migrated+settings -->
Apparently the settings moved: