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Web Help Desk (WHD)

Forum WHD First Response Report

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WHD First Response Report

whoishomer over 7 years ago

Is it possible to pull a report that shows a count of tickets that were NOT responded to within a set time limit (2 hrs) and those that were?

I don't want an average, or total response time, I just want to see something like this

100 total tickets

80 responded too in under 2 hours

20 responded too in over 2 hours

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