0 Replies Latest reply on May 2, 2016 9:28 AM by whoishomer

    WHD First Response Report


      Is it possible to pull a report that shows a count of tickets that were NOT responded to within a set time limit (2 hrs) and those that were?

      I don't want an average, or total response time, I just want to see something like this

      100 total tickets

      80 responded too in under 2 hours

      20 responded too in over 2 hours