0 Replies Latest reply on May 3, 2016 2:07 AM by davidreid

    Ticket Creator Display Names - Email



      I have webhelpdesk installed and would like the following display names setup - does anyone know how.  I will try describe the logic:


      New Ticket:

      User X submits a request through email to helpdesk@office.com

      New ticket email is generated and sent to Tech Group Members: - This is to appear "From User X" not webhelpdesk


      When Tech Member Replying to a Ticket through email

      User X receives a response back from the Tech Member, not the default outgoing mail account.


      When Click Replying to a Ticket

      When a client replies to a ticket, the notification sent to the tech group should appear as User X not webhelpdesk, similar to new ticket creation.