I have webhelpdesk installed and would like the following display names setup - does anyone know how. I will try describe the logic:
User X submits a request through email to email@example.com
New ticket email is generated and sent to Tech Group Members: - This is to appear "From User X" not webhelpdesk
When Tech Member Replying to a Ticket through email
User X receives a response back from the Tech Member, not the default outgoing mail account.
When Click Replying to a Ticket
When a client replies to a ticket, the notification sent to the tech group should appear as User X not webhelpdesk, similar to new ticket creation.