2 Replies Latest reply on Apr 29, 2016 3:55 PM by RichardLetts

    SWIS denies all login attempts of AD users

    tobstobson

      Hello together,

       

      while trying to write a scripted query for SWIS for a UDT installation at a customer site, I'm confronted with a problem I' so far unable to solve. All login attempts to the API endpoints for REST/JSON (https://<hostname>:17778/SolarWinds/InformationService/v3/Json/ or connection attempts with SWQL Studio using "Orion (v3) over HTTPS" fail. The same stuff works in a small, separate test environment (which just contains a UDT server and a DC for user authentication)

       

      With Json, all I get is the response 403. SWQL Studio states that "The HTTP request was forbidden with client authentication scheme 'Basic'.". The user credentials have been verified, and login at the "normal" web ui works. These are all AD users. Both "domain\username" and "username@domain" do not work. What's strange (at least for me) is: These login attempts aren't even passed on to the DCs for verification. Only the web ui logins result in the SW server contacting the DCs.

       

      As far as I can see, the log files of SolarWinds do not contain any information about login processing. Do I miss something? I don't have administrative access to the SolarWinds systems. What can/should I ask the admins to investigate this? Apparently, I'm the first one to try to use the REST API, they don't use it themselves, so they are a bit reluctant to spend time on this.

       

      Searching thwack, I haven't found anything besides reports that a different user works or that a service restart fixed things. Any pointers?

       

      Tobias