I've been using WHD for a while now and would like to implement a survey. I'm currently testing it to see how the end user sees the survey but the reminder e-mails are not clear what ticket the survey is for. Is there a tag available that can reference the subject line of the ticket that particular survey is for? Also, what are all of the available tags we can use for these surveys?
Oh one more thing, can I delete old survey answers so I don't screw up the reporting with my fake answers during this testing phase? I just want to make sure I can have fun with some stupid answers and delete those so they don't show up later for upper management