I was just curious if this is correct, but are these the only available tags for use in Survey e-mails?
<first_name>, <last_name>, <survey_link text="click here">, <ticket_url>
What is a bit frustrating is that there are a ton of tags available for creating Action Rules but none of those seem to work if I use them for the survey e-mails. At the very least it would be nice to let our staff see the subject line that the survey is pertaining to, but the <subject> tag only works in Action Rules.
Also, the <ticket_url> is not clickable. I tried to trick it by adding <a href> tag, but that didn't work either. The survey link is clickable, but it seems like both should be.
Good questions. Did you ever get an answer on these?
Is it possible to have the survey reminder e-mail sent out even if the tech clicks "Save" instead of "Save & E-mail" when closing the ticket? It doesn't make sense clicking "Save" would prevent the survey from being sent, but so far my testing is showing it does just that. There also needs to be a way to remove one of those buttons and only have one, especially if this is going to let a tech decide if a survey is sent out. That doesn't make any sense at all!