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Explorer Command Agent - Default Agent selection not sticking

dowshirley over 8 years ago

I can select another agent and click save and after a few minutes, it will switch back to what it was and save is grayed out.

Has anyone seen this behavior? and know of a fix?

0 curtisi over 8 years ago

Sounds like the console is having issues. If you close your browser and reconnect, does the setting stick?
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0 dowshirley over 8 years ago in reply to curtisi

I changed it from the unwanted agent "Server A" to one I prefer, "Server B" Clicked Save then closed the console and re-launched it.
After it came up, it was showing "Server B" but switched back to "Server A" right before my eyes within a minute or so.
I re-selected "Server B" but the Save button is grayed out.
Once again, I closed the console and re-launched it. "Server B" is listed but switches back to "Server A" automatically
Closing the console I noticed that it shows "Server B" just before it disappears.
When I bring the console back up "Server B" is showing as the default agent, then switches to "Server A"
I'm so confused :-)
LEM version 6.1.0
Air version 21.0.0.176
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0 curtisi over 8 years ago in reply to dowshirley

Have you tried making this change via the web console instead of the AIR console?
We're up to LEM 6.2.1 HF2, can you upgrade in case this is a bug we already fixed?
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0 dowshirley over 8 years ago in reply to curtisi

I updated to 6.2.1 HF1 (I don't see a download for HF2 in my customer portal)
Unfortunately, the same behavior still exists.
My web console doesn't allow me to log in. I can type my name and password, click connect, then nothing but endless spinning barber pole.
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0 wolram over 8 years ago in reply to dowshirley

There is only 6.2.1 HF1 curtisi was mistaken. Also HF1 only has a few fixes in it mostly in relation to security items. It is good to be on the latest version though.
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0 curtisi over 8 years ago in reply to dowshirley

It sounds like you're using IE. Can you try the web console in Chrome or Firefox?
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0 dowshirley over 8 years ago in reply to curtisi

I haven't been using IE, I get endless spinning barber pole in both Chrome and Firefox.
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0 dowshirley over 8 years ago

I had a support call with a tech yesterday (for a separate issue) and I mentioned this to her at the end of the call. After some research, she said that this is a known issue. Unfortunately there isn't a fix. It's hampering me somewhat in not being able to do whois, nslookup, and tracert from within the console. Yeah, I know I can run these outside of the LEM. Right now it's an annoyance because my default command agent is stuck on a server in the UK.
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0 wolram over 8 years ago in reply to dowshirley

Support should have at least opened up a case for you on this one that way it can get tied to the known issue. Also they may actually have a workaround for you too.
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