3 Replies Latest reply on Mar 31, 2016 2:36 PM by kellytice

    Reports to TSV

    jmhr360

      I see in the documentation that when creating/running a report one of the options is to export it to TSV. Am I overlooking this? I don't see this option anywhere except the survey areas.

       

      Thank you

        • Re: Reports to TSV
          amyd

          you need to click on the gear then you will see download to TSV1390.jpg

          • Re: Reports to TSV
            kellytice

            There are basically 2 different types of ticket reports -   the first is the 'normal' ticket report where you can choose "bar chart/pie chart/table only" and specify one or two ticket fields to cross-reference.  These are just exportable to .PDF.

            The other is "Billing Report", which primarily shows you the number of tickets and the amount of time spent on them... These are exportable to .TSV

             

            2016-03-31 14_34_04-Web Help Desk - Reports.png

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