3 Replies Latest reply on Aug 26, 2016 3:11 PM by shankarkrupa

    New to Solarwinds - Why does "solarwinds ping tool" do anything?

    ikomrad

      I was training coworkers on what I had learned about Solarwinds so far last week. When I got to the Web console, I showed them the troubleshooting tool links that I had not tried yet, and tried them out. Nothing happened when I clicked a node and then clicked on "Launch Solarwinds Ping Tool" . I tried Traceroute as well, which did not do anything. The browser to node and "open remote desktop session" links also worked.

       

      This was done using the Firefox browser on Windows 7.

       

      Is there some I need to download and install to get the Ping and traceroute to work? Or do I ( like for Remote Desktop ) need to use another browser? Thanks!