1 Reply Latest reply on Feb 18, 2016 5:30 PM by kellytice

    Parent/Child Tickets and Custom fields


      It appears that there is well documented approaches to link a parent ticket to a child ticket. You also have data that is propagated in the parent ticket to flow down to child tickets. Is there a method to populate the data at the child ticket level and have it appear on the custom fields from the child tickets?


      For our new employee hiring process we have a parent ticket with about 15 child tickets that are automatically launched when certain tickets have been closed. We have propagated many custom fields from the parent to the various child tickets. This process appears to work very well. What I can't seem to figure out is how do I get the information that was populated into a Child Ticket to filter back up to the parent ticket. If I have all the custom fields I want to use outlined in the Parent ticket how can I get the child to populate those fields? Does anyone have a method to make this happen?