1 Reply Latest reply on Feb 12, 2016 10:26 AM by amyd

    email to techs


      When my manager sends a email it sends a email to all in the group.But when I create a email it only creates the ticket but sends the notice only to the tech that is assigned to.

      How can I get it that when I create  an ticket its sends a email to all in the group?

        • Re: email to techs

          if you go into the settings\techs\tech groups

          then select the group and go to the tech group levels tab you can change the option that says "force email notification to"  to 1294.jpglevel techs