1 Reply Latest reply on Feb 11, 2016 3:07 PM by mandevil

    Alert Levels & Notifications

    melissa306

      When defining an alert, under alert levels and notifications, what is the definition of High, Medium, Low, Info and what is "Broken"? Is there any documentation on setting up alerts and the definition of all the fields within the alerts?

        • Re: Alert Levels & Notifications
          mandevil

          Here is a short description of the notification levels.

          The High, medium, low, and info are whatever thresholds you want to set them to. This can be subjective and specific to your environment, so we don't auto populate them as there are a LOT of variables that can come into play.

          Hope this helps.

           

          Alert notifications in DPA


          Overview

          DPA Alerts have the ability to notify prescribed recipients via email and SNMP traps. There are several options available within DPA to specify when notifications are sent. These options are termed Notification Triggers. Each option is based upon the status of the alert after it is evaluated. The possible statuses are NORMAL, INFO, LOW, MEDIUM, and HIGH and are based upon the thresholds defined when the alert was created. There is also a status of BROKEN that is set when the alert fails due to an error during execution.

           

          Notification triggers

          The following are the notification triggers currently supported in DPA.

          STATUS_NOT_VISITED

          Sends notifications if the alert returns a status that is not NORMAL and is a status that has not been returned since the alert was last NORMAL. This is the default notification trigger.

          STATUS_NOT_NORMAL

          Sends notifications if the alert returns a status that is not NORMAL regardless of the alert's previous status

          STATUS_CHANGED

          Sends notifications if the alert returns a status that is not NORMAL and is different from the previous execution

          The default notication trigger for all alerts is STATUS_NOT_VISITED.

           

          Notification trigger for broken alerts

          If an error occurs during the execution of an alert, the alert status is set to BROKEN. Notifications are sent if the alert did not have a status of BROKEN from its previous execution (assuming recepients were prescribed for the BROKEN status).