Has anyone successfully used WHD as the incident/issue mgmt. tool for SCOM? We've had SCOM in place for many years, but the portal isn't great for working an issue. Ideally the alerts would open a ticket. Action on the ticket would change the status of the alert in SCOM, and resolution of the ticket would resolve/close the alert in SCOM.
Would love to know if anyone already has this working, and how they did it!