Im having the same problem where a ticket requires 2 users to vote on it. They both approved it via the email link. The ticket doesn't come out of Pending Approval.
How do I manually move the ticket forward?
I've been on hold with solarwinds for the past 30 minutes. Doubt they're going to pick up at all....
This is good to know. I have one myself thats not working right. I thought it was the config but just haven't gotten a chance to tear it apart but maybe its a bug.