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Public Sector

PubSecTalk SolarWinds Orion integration with Remedy Trouble Ticketing System

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This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

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SolarWinds Orion integration with Remedy Trouble Ticketing System

andy.wong over 8 years ago

Many customers have integrated SolarWinds Orion products with Remedy Trouble Ticketing System. There is a lot of information here on Thwack on how it can be done. We even have a couple white papers that discuss different ways to do it.

Discussion document on integrating SolarWinds Orion with Trouble Ticketing Systems:

http://www.solarwinds.com/documentation/Orion/docs/OrionTTIntegration.pdf

Whitepaper discussing integration mechanisms in general:

http://solarwinds-marketing.s3.amazonaws.com/solarwinds/whitepapers/SolarWinds%20Integration%20with%203rd%20Party%20Products%20FINAL%5B1%5D.pdf

====================================================

Here is one customers Remedy Integration:

http://thwack.com/forums/48/network-management/9/orion-network-performance-monitor/16126/integration-with-remedy/

And here are a few more:

https://thwack.solarwinds.com/message/75712#75712

https://thwack.solarwinds.com/message/94948#94948

https://thwack.solarwinds.com/message/94954#94954

Other forms of integration utilizing SDK:

https://thwack.solarwinds.com/message/283564#283564

====================================================

Quick search within Thwack postings on "remedy integration":

https://thwack.solarwinds.com/search.jspa?q=remedy+integration

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