6 Replies Latest reply on Feb 1, 2016 10:48 AM by kellytice

    Why does CC need to be 'enabled'?

    bvondeylen

      When creating a ticket using WHD, there is a field for Carbon Copy (Cc:), in which you can type an email address. But it does nothing unless you check the box 'enabled' which many people don't.

       

      Why is that checkbox even there? Would someone really type in an email address in the Cc: field if the did NOT want to Cc: that email address?