I just went through a period of slow performance and found that the JVM memory was maxed so I increased it and its much better.
We’ve got ours currently at 4GB. I can see about bumping it up, maybe that’s the fix?
- Patrick Simpson
What is your JVM utilization? Setup\General\System Information
293.71 MB used / 455 MB total (65%)
Thats not bad but I'd watch it for a few minutes to make sure it isn't spiking. Mine was creeping up over the course of about 3 or 4 minutes to about 99% and then fall back and start the process over. SW support sent me the following for setting your JVM memory properly:
1. Stop Web Help Desk.
2. Open the WHD installation directory.
3. Open the whd.conf file in a text-editing program such as Notepad.
4. Edit the MAXIMUM_MEMORY configuration setting.
To configure an appropriate amount of memory for your deployment, use the following formula:
[(Average # of Concurrent Techs x 150)] + [(Average # of Concurrent Users x 25)] =
1650 + 512
Using the example of 10 concurrent techs and 50 concurrent clients, the MAXIMUM_MEMORY setting should be:
[(10 x 150)1500] + [(50 x 25)1250] = 2750 or 2.75GB
5. Start Web Help Desk.