Level 8
Member Profile
Roy is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. He is a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board. His background is in both service desk and desktop support as well as small-business consulting. He holds a master’s certificate in advanced management strategy from Tulane University’s A.B. Freeman School of Business, and he is a certified HDI Support Center Manager.
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Member Since ‎09-29-2014