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40 years in IT, nearly 20 in the service management arena, prior to that, IT technical manager, VMS specialist, programmer, DBA etc Technical work only in South Africa, consulting and training in IT management best practice in 5 continents. Just missing South America (language issues) and Antartica. Received a lifetime achievenment award in the area of service management in 2016.
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Member Since ‎09-11-2014