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(Windows OS Check) - The remote device rejected the request due to an internal error)

Hi

I'm having trouble getting these monitors working with a local admin login only.....the box is off of the domain and we have created the local login and successfully used it to create a profile on the box....but we still get this error on IPmonitor....The remote device rejected the request due to an internal error) name(Windows OS Check)  We do have ping and HTTP monitors working on that server successfully and the box is in the same vlan as the monitor server.
On the server, RPC service is running and the event viewer shows that the login succeeded.   What else do I need to look for on the server?  or what permissions does the account need?

Thanks,

Bill Atherholt

MedIT - UBC