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Reports not producing data after migrating & updating IPMonitor 9.01 to 10.6

Hi there,

I have an issue with IPMonitor after migrating and updating it from Windows 2003 R2 (32-bits) to Windows 2012 R2 (64-bits). The guide I followed was:

Migrate ipMonitor from v9 to v10 - SolarWinds Worldwide, LLC. Help and Support

Is there a known issue with the report server after performing this? I am receiving new data into the log file, but the IPMonitor report service does not appear to be getting any data from it.

Thanks in advance!

Ken

  • kenx86

    I will be able to assist you! Have you open a support ticket for this?

  • Hi Brett,

    No worries, I was able to resolve this myself. Basically, the installer upgraded the version 9 files/logs to version 10. I made a backup of this (copied the IPMonitor folder) and uninstalled IPMonitor and then did a fresh installation of version 10, stopped the IPMonitor services and then copied over the updated backup files/logs over the blank installation. And then finally started the IPMonitor services and updating the IP address.

    Maybe I'll need your help next time!

    Ken

  • kenx86

    Awesome! Glad to hear you were able to resolve this.

    I do see that you are a new member to THWACK and wanted to welcome you! This community is a great resource for any and all questions/troubleshooting issues.

    If you ever have any questions, please do not hesitate to DM me! emoticons_happy.png

    Enjoy your day!