I did not do the initial install and configuration of ipMonitor 10 and it looks like it was never activated. We have a license, but our maintenance has since expired. I have no idea if just the evaluation version was installed or not. When I look at the about, I see that we only have 25 monitors available and the activation code is a bunch of zeros. I had a license code, just the code, but nothing else, and when I tried to use it as an activation code, it was unsuccessful. So, I contacted customer service. They reset the license and provided a link to download a zip file that had a setup.exe in it. When I launched the setup.exe I had two options, remove the installation or repair it. I did not want to remove it because I did not want to lose any type of configurations that were set up. So, I chose to repair it. When it got to the software activation section, after I entered the new activation code from customer support, I got a message saying that my license was unable to be activated and to contact customer support. Customer support is now saying that they are unable to help me activate this and they can't send me over to technical support since our maintenance has expired. This is very frustrating because we paid for the license and support should be able to help get it activated. I am not asking for tech support on bugs. I completely understand tech support not providing support on application bugs to a customer who is expired on maintenance, but there should definitely be tech support available for license activation issues. Customer support directed me to this forum which I thought I would try before escalating this as a complaint to Solarwinds. Can someone help? Is it because I have an evaluation version of the software? If so, how do I confirm that it is an evaluation version? If I choose to remove the software using that link that customer support provided, will I lose all of the configuration that was done? Where is that stored?