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IP Monitor v9 Licence Park Problem

Hi Everyone

I hope someone can help me.Because my support has been expired and i can't get  any help from tecnical support

I format my server without parking licence.Now i installed a new server than install ipmonitor 9.0 on it.But i can not active it with configuration program.Because licence status seems active.

I log on portal with my account and try deactive licence using portal but it didn't work.İt still seems active.

How can i park it and reactive on new server