Hello! We would like to see the ability in Web Help Desk to be able to assign multiple techs to a ticket, if needed. Currently, we have many situations where multiple techs work together to equally resolve a problem, but only one tech can be assigned the ticket, therefore that one tech is the only tech who gets the credit of "closing" or "resolving" the ticket when reporting is done by management. We currently, as a workaround, each create our own ticket and close it - this will ensure that we each get credit for that ticket during reporting, however this obviously creates the bad practice of having duplicate tickets in the system. All other ticketing systems I have worked with have had this feature, allowing accurate reporting without the need to create duplicate tickets - seems strange that Web Help Desk does not. Please advise, thanks!
