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The ability to give a tech view only access to only specific request types

The ability to give a tech view only access to only specific request types

It would be very helpful to be able to create a tech/tech group that only has access to a subset of the requests types across multiple departments.  This would be helpful from an auditing perspective.

2 Comments
Community Manager
Community Manager
Status changed to: Open for Voting
 
Level 12

You can create a different tech group for each request type, then assign each tech to the Tech Group where you want to limit them.

You also need to set their tech permission "Limit to Assigned Tech Groups" to stop them from seeing other Request Types.