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Tag for Notes in WHD

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Vicki Hurley     Level 12                        

Is there a tag for notes in a ticket?  We use WHD for HR and the tickets are gradually completed.   When something is updated by HR or IT I need for

the updated information to go to different others.   My action rule is set up for me to get an email when an addition/change is added to an HR ticket.

I can add emails in the Rule, but without Notes it wouldn't matter.   A manual process is what I am trying to stay away from, which would be fine but when I am out

my backup would have to remember to manually email.  Suggestions please.  Thanks, VH

I found that the tag was unavailable for Notes.  This is my email asking if anyone knew about this.