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Parent child ticket numbering

Parent child ticket numbering

Currently when a child ticket is submitted under the parent ticket it is just assigned the next number in the system so you could have a parent ticket of 100 with a child ticket of 130 depending on how busy you system is. It would be nice if child tickets had a alphanumeric nomenclature to them such as 100A, 100B and so on or 100-A, 100-B and so on. Knowing that you use an integer for the ticket number that auto increments this would be impossible but you could have a child column that held the alphanumeric value while continuing to use the parent child relations ship column and the ticket number could remain as an auto incrementing integer that just did not display for child tickets.

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Community Manager
Community Manager
Status changed to: Open for Voting