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Multiple Tasks On One Ticket

Multiple Tasks On One Ticket

I've seen variations of this discussed but couldn't find a feature request for it.  The ability to track several ticket related tasks on one ticket would be very helpful.  I realize we can create tasks but this creates separate tickets and tracking them becomes a task in itself.  An idea of how to do this would be in Processes where a choice could be offered for either Approval or Task.  It would be tracked in a ticket exactly the same as Approval steps but instead of the recipient having an Approve or Deny button in the email it would be Complete.

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10 Comments
Level 9

This is a must!  sub tasks are a huge part of any ticketing solution, especially in a QC workflow.  Big hole in WHD!  Thanks for posting!

Level 11


Would be very useful, I know you can add them all to a problem ticket but when you close the problem it doesn't close all the tickets

Level 7

You can make one ticket a problem ticket and then link other tickets to it as incidents which would then list the other tickets in a linked ticket section within each ticket. Parent/child relationship that works rather well . It also will close all the children(incident) tickets when the parent(problem) is closed etc.

Level 11

This would be a great feature & would prevent having to open a stack of tickets to address a new starter or similar where various jobs need to be done in turn.

Maybe even a checklist function could be included?

Definitely a much needed change. So many times you have tasks for many teams from one request.

Workflow for assigning tasks to different individuals is a must. Workflow is important in any control system, ensuring that the human error aspect can be avoided for commonly performed mukti-task requiremets. It also speeds up the execution.

Sequental and simultaneos task definitions can speed up deliver immensely.

Level 15

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available! ‌or go and download from your customer portal.

You can achieve multiple tasks by tracking them as separate child tickets with ability to assign individual Techs, report on them separately, alert etc.

Community Manager
Community Manager
Status changed to: Closed
 
Community Manager
Community Manager
Status changed to: Closed