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Feature Requests FEATURE REQUEST: More suggested assets under the Asset Info tab in a ticket

Open for Voting

over 4 years ago

FEATURE REQUEST: More suggested assets under the Asset Info tab in a ticket

Under the "Asset Info" tab in a ticket, assets that are assigned to the ticket's client are suggested for attachment. Can we also get suggested assets based on the Location/Room of the ticket? Currently we have to manually search for those assets in every ticket.

bchandler

jhoag_gcsd 10 months ago in reply to jhoag_gcsd

So is this request more to make it so that if on the TICKET you have a different building and room (say the client is temporarily elsewhere for a day or two) you can still click back to the "Asset Info" tab and have it show you assets for the building and room that's on the ticket (ignore what room/building the client is listed as being in)?
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jhoag_gcsd 10 months ago in reply to jhoag_gcsd
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jhoag_gcsd 10 months ago

To clarify, the system WILL show assets based on the Location/Room assigned to the CLIENT that's attached to the ticket...so you kind of get this if you enable the "Include Room Assets in Client Asset List" feature which is under Setup>Tickets>Options
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